We’re thrilled that a record eight offices won regional awards at the Estate & Letting Agent Awards (ESTAS) 2014.
We won two gold awards and had a fantastic clean sweep of gold, silver and bronze awards for the West Midlands region. We were also nationally awarded Silver for Best Large Lettings Chain.
TV’s favourite property expert Phil Spencer presented the awards, which were the culmination of results from 32,000 customer service questionnaires completed by agents’ customers throughout the UK.
We’re incredibly proud of all Belvoir’s offices that were finalists and winners at this year’s ESTAs.
We would like to add very special congratulations to Rosie Callaway and Richard Baker of Rugby, Simon and Sally Bell of Telford and to Major and Baljinder Mahil of Birmingham Central, who achieved an amazing clean sweep of Gold, Silver and Bronze awards for the West Midlands region.
“It was also a fantastic achievement for Andrew and Rosemary Millican of Macclesfield to win the Gold Award for the North West (South) region. They recently won the Belvoir Gold Award for Customer Service for the second consecutive year at our own annual awards, with their attention to detail and excellent levels of customer service being legendary throughout the Group.
“Other Belvoir winners included Harry and Audrey Coates from Perth who won the Bronze Award for Scotland, Adam Rastall and Paul Rice of Liverpool West Derby who won Silver in the North West (South) region, Glenn Broadwell of Leeds North West who won Bronze in the Yorkshire & Humber region, and to Zoe Bywater of Bedford who won Silver for the East of England region. These really are fantastic results.
“Our commitment to customer service, professionalism and specialism through first class training and development are the keys to success and we are already looking forward to the ESTAS 2015.”
On presenting the awards, Phil Spencer said: “The ESTAS are about making people happy, and making a genuine difference to peoples’ lives. An agent’s role is about guiding people through one of the most stressful times in their lives, which is not an easy job. In a world where it’s becoming increasingly difficult to make contact with a real person in a company it so refreshing that customers are able to phone almost any agent in the UK and get straight through to a real person. The ESTAS help agencies to focus on customer service levels and that’s why agencies keep coming back”.
