PRESS RELEASE 22 April 2013
PHIL SPENCER ANNOUNCES TOP AGENTS IN THE UK
Belvoir Bedford has won an award at the prestigious Estate & Letting Agent Awards sponsored by Zoopla Property Group
The Bedford based Lettings agency received the Bronze Award in the East of England Lettings Agency category at the prestigious Estate & Letting Agent Awards 2013.
The award was announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Hilton Park Lane London attended by 600 of the UK’s top estate and letting agents and suppliers to the industry.
The awards, celebrating their 10th year are known throughout the industry as the Estas. The ESTAS determines the best letting agents in the country through research carried out amongst customers who are asked a series of questions about the service they have received from their agent, 23,000 questionnaires were completed by customers during the competition.
Phil Spencer, who has hosted the ESTAS every year since their inception in 2004 said “I think these awards help us all to focus on customer service for the greater good of our own businesses as well as the wider industry. We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver.”
Agents were shortlisted in 18 regions around the country. “The ESTAS competition is about recognising the hard work agents put in every day, every week and month of the year” says Simon Brown who runs the national scheme. “So to be shortlisted is a great achievement, but to win is the highest accolade any agent can achieve”.
Zoe Bywater Franchise Owner of Belvoir Bedford said “We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we provide and this is great way to demonstrate how good we really are. I would like to thank and commend my excellent team, Gwen Williams and Sarah Goodfellow for enabling this accolade. Next Year we have Gold in our sights”
Alex Chesterman, Founder and CEO of Zoopla Property Group said, “We’re now in our fourth year of sponsoring the ESTAS and are delighted to be once again supporting this key industry event. The collection of valuable customer feedback is essential to success in any business and rewarding those who provide the best service in the industry, as these awards do, is perfectly aligned with our business. Congratulations to all the shortlisted and winning agents this year.”
The Awards are organised by Awards for Business Ltd. www.theestas.com
