Information for contract holders in Cardiff & Pontypridd

Before the occupation contract starts (payable to Belvoir Cardiff (“The Agent”)

Deposit: 6 Weeks Rent

During the occupation contract (payable to the Agent)

Payment for a breach of the occupation contract agreement up to the prescribed limit

Payment for the costs of replacing misplaced keys / security device. Arranging for a contractor to arrange new keys to be cut and delivered to a contract holder £30 plus key cutting cost. Contract holders have the option, during working hours, to obtain new keys cuts themselves and thereby avoid any charges except the cost to cut the keys.

Missed Appointments. Such as arranging with a contract holder for a periodic inspection or a contractor to carry out remedial work at a property, and a contract holder subsequently refusing entry, or not being home to allow entry (after previously arranging to be at the property), resulting in charges to the landlord. A charge of £30 will be made for a contractor missed appointment or a Belvoir missed appointment.

Fees incurred as a result of someone attending the contract holder’s property at the request of a contract holder, such as a locksmith or glazier, when the problem had been caused by the contract holder in the first place, (such as a window broken by contract holder or keys locked inside a property). This will be charged at the pro rata hourly rate of the contractor for the amount of time taken to attend the property plus the cost of the item.

Payment for the late payment of rent.

During the occupation contract if permitted and applicable

• Utilities – gas, electricity, water and sewerage
• Communications – telephone and broadband
• Installation of cable/satellite
• Subscription to cable/satellite supplier
• Television licence
• Council Tax

Belvoir Cardiff is a member of Propertymark which is a client money protection scheme. To view our certificate, please see below.

Belvoir Cardiff is a member of The Property Ombudsman, which is a redress scheme.

You can find out more details on our website or by contacting us directly.