In a resounding victory for Belvoir Grantham, the agency has been honoured with two prestigious awards at the 21st ESTAS Awards, the most esteemed event in the UK property sector. Recognised for their dedication to outstanding customer service, Belvoir Grantham was awarded Best in Postcode NG31 (Lettings Landlords and Tenants) in April 2024, followed by the prestigious title of Best in County Lincolnshire (Lettings Tenants) at the esteemed ESTAS Customer Service Awards 2024.
These awards, sponsored by Reapit & PayProp, were presented by none other than the nation’s favourite TV property presenter, Phil Spencer. The event, held at London’s iconic Grosvenor House, gathered 1,000 of the UK’s top property professionals, creating a momentous occasion for all involved.
A Celebration of Customer-Centric Service
The ESTAS Awards, now in their 21st year, are unique in the industry for their focus on customer reviews. Powered by their own customer review platform, The ESTAS recognise the best estate and letting agents based solely on feedback from homeowners, landlords, and tenants who have experienced the full moving process. This year, over 300,000 customer review ratings were used to determine the winners, making Belvoir Grantham’s achievements all the more impressive.
In his address to the audience, Phil Spencer, who has hosted the event since its inception in 2003, praised the winners for their commitment to customer service. He said, “The ESTAS is a community of likeminded property professionals all focused on one mission – to deliver the best possible service they can time and time again to their clients. You’ve all been incredibly brave with your businesses, by joining our community you’ve declared your intentions to provide the highest standards of service and you’re prepared to prove it.”
Industry Leaders Committed to Excellence
Alongside regional and county awards, The ESTAS also celebrated National Grand Prix Awards for the Best Single Agent Office in the UK, shining a spotlight on the exceptional standards upheld by top agencies. Simon Brown, Founder of The ESTAS, emphasised the significance of customer-centric service in the property industry, stating, “Moving house is one of the most stressful experiences we all have to deal with in life, so finding the right agent to guide you through the journey is vital. At The ESTAS, we put the spotlight on those firms that really are delivering the best customer service in the property sector. The results are based purely on verified customer reviews, so the winners really have been judged by the people that matter!”
The headline sponsors, Reapit and PayProp, were equally enthusiastic about celebrating the industry’s top performers. Neil Cobbold, Commercial Director of PayProp, shared his congratulations to Belvoir Grantham: “We’re extremely proud to be the headline partners for The ESTAS, because it’s all about recognising the fantastic work happening across the property industry. Celebrating those who go above and beyond for their customers really resonates with us at Reapit and PayProp, as we’re committed to empowering firms to succeed, many congratulations to Belvoir Grantham.”
Belvoir Grantham’s Directors Speak on Their Double Win
For Carly and Lee French, Directors of Belvoir Grantham, this dual recognition is a source of immense pride. In a statement, they shared their gratitude, “It means so much to be recognised twice in this year’s ESTAS! We are extremely grateful to all those that voted for our agency. Each member of the team takes our levels of customer service very seriously and we have always been very proud of the personal service, and this proves we are delivering what we promise! These two recognition awards are testament to the hard work, dedication, and talent of our staff. We look forward to continuing to provide an exceptional experience for our clients.”
Looking Ahead
As one of the most customer-focused agencies in the UK, Belvoir Grantham’s double victory at the ESTAS underscores their unwavering commitment to excellence. With two major awards in hand and the continued support of their loyal clients, Belvoir Grantham is poised to build on this success, ensuring their high standards of customer service remain at the forefront of everything they do.
For now, the entire Belvoir Grantham team can celebrate knowing that their dedication and hard work have made them stand out in the competitive UK property market—an achievement they can carry with pride for years to come.
