Belvoir Grantham has been recognised for delivering outstanding customer service to its clients by winning a Best in Postcode Award (Landlords and Tenants) from The ESTAS – the biggest award scheme in the UK residential property industry.
The award has been achieved via customer reviews submitted to the ESTAS review platform which is exclusively for real estate professionals, the reviews have been completed at the end of the moving experience. ESTAS monitors and verifies service ratings over a 12 month period giving a highly accurate overview of the standard of service that’s been delivered to customers.
As a Postcode winner Belvoir Grantham has also been shortlisted to win a prestigious county, regional or national trophy at the famous ESTAS Awards which take place on 18th October. The awards will be presented by the UK’s favourite property expert Phil Spencer in front of 1,200 of the UK’s top property professionals.
Spencer said “The ESTAS Awards are based on real feedback, from real clients experiencing real service so they provide genuine proof of the service levels that an agent is delivering to clients. To win a Best in Postcode Award is a great achievement and something every agency should be extremely proud of. It’s a direct reflection of the amazing efforts of staff to deliver exceptional service to clients in their local communities.”
Simon Brown, founder of ESTAS says “At ESTAS we’re creating a community of estate and letting agents who all share a passion for delivering great service to their clients and a belief that excellent service should be the norm not the exception.”
Carly French, Branch Manager of Belvoir Grantham said “We are absolutely thrilled to be recognized again in this year’s ESTAS. We take our levels of customer service very seriously because we know clients have a choice. This award is a reflection of the entire team. They each go above and beyond every day to create a fantastic customer experience. We are also very proud to be shortlisted in the country, regional and national categories at The ESTAS Awards in October.
