Any deposit that is paid by the Tenant is secured within 30 days of the monies being received, this has been the case since 6th April 2007. This gives both the Landlord and Tenant protection of the money.
The Tenants Fee Act 2019 whereby the UK Government introduced that legislation that states an Agent is only permitted to take 5 weeks’ worth of monies which totals the full Deposit for the property, they also abolished additional charges such as a pet deposit.
Should a deposit go to dispute, we are required to present all the evidence to the DPS and their independent case reviewers would look through the evidence presented to them for them to have the final decision, this decision is the final.