Repairs and maintenance

Every property has issues from time to time.
In order to make the reporting, management and resolution of such issues as efficient as possible we use an online reporting service called Fixflo.
All routine repairs should be reported using the Fixflo website.
Fixflo provides both advice on how to fault find issues e.g. is it actually something that needs a contractor to attend or does the fuse just need changing which would be a tenant responsibility and a quick and efficient method of reporting repairs to us.
In addition, it enables us to keep you informed of which contractors have been tasked to attend and the progress of any repairs.
Please be aware we are unable to take repair reports over the telephone or via email, you must report all repairs via the relevant portal.