Belvoir Lettings & Estate Agents Leicester Central office has won a Gold award for its service to tenant clients in the national 2017 Estate and Letting Agent Awards (ESTAS). The ESTAS Awards are unique in the property industry since winning results are based entirely on independent feedback provided by both landlords and tenants.
Nationally, over 34,000 people completed an in-depth customer satisfaction questionnaire to nominate their most professional and favourite property agent. This makes the ESTAS, now in its 14th year, the most influential and authoritative awards scheme of its kind.
The office based at 105 Queens Road, Leicester attracted a wide range of positive reviews from tenant clients resulting in the most outstanding ratings across ESTAS’ local survey territory covering Leicester and the rest of the East Midlands.
TV property expert and ambassador for the ESTAS, Phil Spencer, said: “This industry doesn’t get enough credit for the work it does with millions of customers around the UK, helping to make their dreams come true.
Yasmin Amujee, Lettings Manager for Belvoir Leicester said “Our team are thrilled with their Gold win. We have all worked hard to ensure we provide excellent customer service to all our tenants. Moving house is a stressful time and we are here to help our tenants make their move a smooth transition.”
Below are some of the comments made by the tenants of Belvoir Leicester’s office:
“Belvoir has been very good to us ! Especially Jenny who has talked us through every step of the renting process and has helped us out a lot!”
“Very much satisfied with the services provided. Already recommended my friends. Some of them became tenants here and found happy as well!”
“Compared to other companies I’ve dealt with, Belvoir have been the most straightforward, professional and trustworthy.”
“They were exceedingly helpful in securing a property for me at relatively short notice, so I was able to relocate before starting my new job”
“Informative, efficient, and quick service both before and after moving in. I’ve had an excellent experience with Belvoir so far.”
Commenting on their ESTAS win, Sharanjit Gill, owner of Belvoir Leicester Central said: “This is the first time we have entered into the ESTAS and to win Gold as the Best Lettings & Estate Agents in Leicestershire and the whole of East Midlands as voted by customer feedback is a great achievement. The ESTAS are widely acclaimed as the most meaningful measure of what landlords and tenants are thinking and saying about the standards of service they receive.
I am absolutely thrilled that our young, diverse team has been judged as providing the Gold standard of service and we are very grateful for all the positive tenant reviews. Customer reviews are becoming increasingly important in the consumer decision making process so my thanks go to everyone who took the time to complete the survey and provide a true picture of their own individual experiences.”
Chief Operating Officer, Dorian Gonsalves, said: “We congratulate Sharanjit and his team on this tremendous achievement. At the core of our success is a continuous and vigorous drive to be the very best in the business and the Leicester Central team is a great example of this.”
Sharanjit added “We hope to continue our great success and continue to deliver outstanding customer service”
