Tenant Repairs

Book Valuation

In order to report maintenance and repairs issues, click the link below.

There are a number of reasons to use the reporting APP

All reports made are timed and dated to provide a useful and necessary timeline.

What constitutes an emergency is defined and “good-to-know” response times are provided once a submission has been made.

Some of the functionality of the app appears in different languages, so helping in the clarification of issues with tenants whose first language is not English.

Useful pointers are provided at the time of making the report. Is there power to the appliance? Has the filter been checked? Are the neighbours’ lights also not working? etc. This saves no end of time and will save unnecessary and expensive call-outs by engineers.

Tenants are encouraged to upload images of the issue, to help in the initial diagnosis.

If your job is emailed in it might not get through to the correct email address, we have team members that specifically deal with property each day

 

Report a Maintenance Issue

Out of Ours Emergency

Should you have a Gas Leak then you would need to phone 0800 111 999.

If you decide you have an out of hours emergency then you can get the number by calling the office the phone will be answered by a team member who will access the repair and decide if it needs immediate repair or can wait until the next day here is a guide and some do’s and don’ts below

Repair/ FaultActionRequired to do
Blocked drainsCall to adviseIf deemed to be caused by the tenant through negligence    (e.g. nappies, sanitary wear) then cost will be tenant responsibility.
Blocked Sink/bath pipesWait until morningBasic tenant maintenance knowledge should be enough to unblock a household pipe. Report to Belvoir Newcastle by email or by phone on the next working day.
Break InCall to adviseIf security is compromised call emergency telephone

You must report the break in to the Police immediately and obtain a crime reference number.

Burst PipesCall to adviseFirstly turn off the water at the stop cock to isolate the flow of water into the property. This will halt any further water damage. If electrics affected, turn off the power
Doors and LocksCall to adviseOnly If security is compromised on an external fitting is it an emergency and, in this case, you should call an emergency number. For other faults report to Belvoir Newcastle by email or by phone on the next working day.
FireCall to adviseCall fire brigade on 999 immediately. Report to Belvoir Newcastle by email or by phone on the next working day.
Gas LeakCall during working hoursTurn off the gas supply and call TRANSCO on 0800 111 999. The gas supply shutoff is usually, but not always, close to the gas meter.

Report to Belvoir Newcastle by email or by phone on the next working day.

External Guttering/RoofCall during working hoursNot an emergency unless loose debris is a danger or the internal fabric of the building is immediately at risk.
Fence DownCall during working hoursReport to Belvoir Newcastle by email or by phone on the next working day.
No HeatingSee Advise columnIf between October & March (or where young, vulnerable or elderly person is part of the tenancy agreement) then call emergency contractor.
Outside the months of October to March it is not an emergency, report to Belvoir Newcastle by email or by phone on the next working day.
No Hot WaterSee Advise columnIf between October & March (or where young, vulnerable or elderly person is part of the tenancy agreement) then call emergency contractor.
Outside the months of October to March it is not an emergency, report to Belvoir Newcastle by email or by phone on the next working day.
Leaking Waste PipesNOCatch water in suitable container and stop using the facility that empties to the waste pipe. (E.g. shower, washing machine). Report to Belvoir Newcastle by email or by phone on the next working day.
Lost KeysNOTenant’s sole responsibility. If you require an out of hours’ locksmith you must arrange and pay for this. One of the new keys must be provided to Belvoir Newcastle on the next working day.
No PowerYESFirstly check fuses. If any fuse has ‘tripped’ then reset it. If the power loss is isolated to one particular area/room then it is not an emergency situation. If a total power loss to property check with neighbours and  Northern Power for an area wide power cut. If the failure is a total power loss to only your property call an emergency contractor.
No WaterYESCall the utility supplier, Northumbrian Water and check with your neighbours. If the failure is only within your property then call an emergency contractor.
Security alarm malfunctionNOIf there is an alarm maintenance contract call the company direct otherwise report to Belvoir Newcastle on next working day.
Toilet Won’t FlushNoAs a temporary solution use a bucket/jug of water to flush the toilet. Report to Belvoir Newcastle on the next working day

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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