Landlord FAQ

At the moment, the demand for rental properties is very high. We will guide you to ensure your property is marketed in the best possible way, set the correct rental figure and on average, within 14 days, we will have an application. Our comprehensive marketing strategy includes professional photography, online listings and social media promotion to attract quality tenants quickly.

The minimum length of tenancy we recommend is 6 months. While you can offer a shorter term, such as 2 or 3 months, it is important to note that if a tenant decides to stay longer, the earliest you could legally end the contract is after 6 months. This helps provide stability and security for both landlords and tenants.

Yes, if we are managing the property, we will hold the deposit for you in our deposit scheme. If you are managing the property yourself, we will either register it in the Deposit Protection Scheme (DPS) or forward it to you if you use a different scheme. You will then need to show us that it has been registered correctly. This ensures compliance with legal requirements and protects both parties.

We inspect professional lets at month 3 and then every 6 months, provided all is well. For HMOs, we conduct inspections every 3 months. After each inspection, we send you a detailed report with photographs, so you are fully informed about the condition of your property.

Yes, you can increase the rent once every 12 months in line with rental prices in the area at the time of the increase. It is important to keep your rental income in line with market trends to ensure you are receiving fair value for your property.

Yes, you need to maintain your buildings insurance. We can put you in touch with our insurers who specialise in rental properties. They can ensure you are protected for all eventualities, including malicious and accidental damage by tenants, which is very important to safeguard your investment.

If you have taken our Rent Guarantee option and the property is managed by us, we will chase the arrears for 14 days. If the rent is still not paid, we will start a claim which takes a further 14 days to process. You will then receive your rent every month from us until the tenant catches up or is evicted. The eviction costs and work will all be taken care of, and you will continue to receive your rent for up to 15 months, as well as 75% of your rent for 3 months whilst the property is empty until it is re-let. T&C’s apply.

If you have not taken our Rent Guarantee, we will chase the tenant with calls, letters and emails. If they still do not pay, you would need to engage a solicitor to take over and start the eviction process.

Yes, you will receive an emailed statement showing the rent coming in, less any deductions. This helps you keep track of your rental income and any expenses related to the property.

Yes, when we manage your property, we will book contractors to carry out all necessary safety certificates as they fall due. If you prefer us to use a chosen contractor, you can provide their details and we will use them when they are available. Any maintenance issues reported will be sent to you for comments before proceeding, unless it is an emergency, we can’t contact you or you have given us prior instructions to make decisions on your behalf.

As of May 2024, you would need to serve your tenant with a section 6a (Section 21) notice, giving them 2 months to leave. However, we are awaiting the Renters Reform Bill to be passed, which will change these rules. More information will be provided once it is available.

Our fee structure is transparent and competitive. We operate on a “No Let, No Fee” basis, meaning you only pay when we successfully let your property. Our fees cover a range of services, including marketing, tenant referencing and tenancy agreement preparation. For full management, our fees also cover routine inspections, maintenance coordination and rent collection.

Yes, while we conduct thorough tenant referencing and recommend suitable candidates, the final decision is always yours. We provide you with detailed information on prospective tenants, including credit checks, employment verification and previous landlord references, to help you make an informed choice.

We use a state-of-the-art online system that allows tenants to report maintenance issues directly. Once a request is received, we promptly assess the situation and coordinate with approved contractors to address the problem. You will be informed of any significant repairs and can approve the work before it proceeds unless it is an emergency.

At the end of the tenancy, we conduct a thorough check-out inspection, comparing the property’s condition to the inventory taken at the start. Any discrepancies or damages are documented and we handle the deposit return process, ensuring that any necessary deductions for repairs or cleaning are managed fairly and transparently.