As we approach our 10 year anniversary, we want to take a look at all the things we’ve put in place over the last decade to ensure that we’re keeping our landlords and tenants happy. Some of which include:
Notify Utility Arrangements
One Utility Bill’s Notify platform simplifies utility management for landlords by handling the setup, transfer, and closure of utility accounts when tenants move in or out. This service saves landlords time, reduces administrative hassle, and helps prevent disputes over utility responsibilities, ensuring a smooth transition between tenancies.
Sales and Lettings
We began offering estate agency services in addition to our lettings. This has allowed us to share our comprehensive property expertise. We have a deep understanding of both the rental and sales markets, allowing us to provide informed advice on maximising property value, whether you’re renting or considering selling.
We can offer a seamless service, managing your property portfolio with insights into current market trends, ensuring optimal returns and smooth transitions between tenancies or sales.
Dedicated MAB mortgage advice team
We offer access to a dedicated Mortgage Advice Bureau team. MAB is the UK’s leading mortgage intermediary brand, winning over 200 national awards for the quality of its advice and service. MAB offers expert mortgage advice on a local, regional and national level to UK consumers, both face-to-face and over the phone.
Rent guarantee scheme (provided FOC during covid)
We began providing a rent guarantee in 2017 – for a one off fee of £214 including insurance premium tax per year, landlords are protected from rent defaults by tenants and guarantors. The scheme covers the full monthly rent, up to a maximum of four tenants, for the duration of the tenancy agreement or until the landlord regains vacant possession, whichever is sooner. The scheme also covers legal costs to regain possession of the property, court attendance, and breaches of the tenancy agreement, such as expired section 21 notices
During the COVID-19 pandemic, we provided this free of charge for all landlords to ease the burden faced by landlords and tenants.
We use open banking referencing
Open Banking allows a tenant’s bank to share a snapshot of their financial information with their secure system instantly. It’s a one-time access authorisation then ends once the checks are complete.
Because it is significantly faster and more secure than providing a more traditional bank statement, renters who use Open Banking often pass referencing in a single day. Open Banking helps our referencing teams to make quick decisions as they can more easily see how you will pay the rent. It’s not an income check, but rather a snapshot of your affordability. This, in turn, allows us, as letting agents, to speed up the process of finding and securing tenants for our landlords.
Fixflo property maintenance landlord and tenant portal
Fixflo offers a range of features that can significantly benefit landlords by streamlining property maintenance and enhancing compliance management. The software allows landlords to efficiently manage repair requests, reducing the time and effort spent on handling tenant issues. Through its automated workflows and comprehensive tracking, Fixflo ensures that maintenance tasks are promptly addressed, which helps in maintaining tenant satisfaction and minimising property damage.
Additionally, Fixflo provides landlords with real-time visibility into the status of ongoing repairs, enabling better decision-making and oversight. Its reporting tools offer detailed insights into maintenance trends, allowing landlords to identify areas for cost savings and efficiency improvements. Furthermore, Fixflo’s compliance management features help landlords stay on top of legal requirements, ensuring that all necessary inspections and certifications are up-to-date, thus reducing the risk of non-compliance penalties.
We became Arla accredited
We are members of The Association of Residential Letting Agents – who are experts in the field and adhere to a strict code of practice. ARLA agents have rigorous qualifications and must meet exacting standards in order to become a part of ARLA’s accredited agent program.
Build award and Belvoir award winners
We’ve won multiple awards for our services to our landlords, tenants – a testament to the hard work and dedication we display every day.
In-house staff training scheme
Consistent internal staff training at a letting or estate agent ensures that the team stays up-to-date with the latest industry regulations, market trends, and best practices. This leads to a higher level of service, as staff can provide accurate advice, handle complex situations confidently, and deliver a consistently professional experience to our customers. Regular training also fosters a knowledgeable and cohesive team, which improves efficiency and helps maintain our reputation for reliability and expertise.
Grown from 1 to 5 offices across Nottinghamshire
We formed the Belvoir Nottingham Group, covering the City Centre, West Nottingham, West Bridgford, Newark and Mansfield offering total coverage over the city and its suburbs.
… and we don’t plan to stop there.
Thank you to all of our fantastic tenants and landlords who have grown with us over the last decade. We continue to strive for excellence and building our relationships and our brilliant reputation in the industry.
