(Belvoir Lettings Sheffield)
(Introduction to Belvoir Lettings)
(Dorian Gonsalves, Chief Executive Officer)
Well we made the decision many years ago to focus on one area, so we do one thing, that’s property lettings, and we do it extremely well.
(Mike Goddard, Chairman & Founder)
We’re specialists at what we do. We focus on residential lettings. That’s very important because we’re the best at what we do.
(Vaugan Schofield, Belvoir Wrexham)
We have no duality of focus, we simply rent properties and we do that very well.
(Major Mahil, Belvoir Birmingham Central)
Belvoir is very unique from a local and national point of view.
(Patsy Day, Belvoir Bury St Edmunds)
We are a national agency but with very local provision.
(Andrea McHugh, Landlord)
They were just incredibly knowledgable about all aspects of the lettings process and I found that very reassuring and it made me decide that they were the agency I wanted to choose.
{Patsy Day, Belvoir Bury St Edmunds}
Customer service is absolutely key to what we do. Many people believe that this is a property business. I believe it’s a people business.
{Major Mahil, Belvoir Birmingham Central}
We run a very open, reliable and honest business.
(Mike Campbell, Beloir Falkirk)
It’s all about professionalism, being professional, doing things properly and that’s not always about glamorous things, it’s the drudge.
{Patsy Day, Belvoir Bury St Edmunds}
It’s a very detailed business and that attention to detail is paramount.
{Mike Goddard, Chairman & Founder}
It’s not just a sideline to estate agency, this is a profession in itself
(Terry Lucking, Belvoir Peterborough)
Belvoir lettings is different, we are lettings specialists.
{Mike Campbell, Beloir Falkirk}
It’s really important to be specialists, not only in lettings and delivering a lettings service but in terms of the knowledge of your local areas as well.
{Patsy Day, Belvoir Bury St Edmunds}
We aim to make it easy for our landlords. There’s an awful lot involved in the process of letting a property.
{Andrea McHugh, Landlord}
When you’re a busy person – I’m a working person, I have this property as an investment, so I didn’t want to be bothered with a lot of the paper work and details and things like that.
(Gary Pemberton, Belvoir Warrington)
There’s a huge amount of law within lettings business so it’s educating the landlord.
{Andrea McHugh, Landlord}
Belvoir being a specialist agency they do keep me informed of any changes that are coming up and make sure that my property complies with the law. All that kind of thing is so useful and really makes life a lot easier for a landlord.
(Andrew & Rosemary Milican, Belvoir Macclesfield)
Having worked for the citizens advice bureaux for several years, I saw firsthand how badly things can go wrong from the tenants point of view and from the landlord’s point of view.
{Dorian Gonsalves, Chief Executive Officer}
We’re firm believers in regulation and legislation because it protects both landlords and tenants.
{Major Mahil, Belvoir Birmingham Central}
We have to let our tenants enjoy their tenancy.
{Gary Pemberton, Belvoir Warrington}
We get all walks of life of people walking through the door and they have different needs.
{Terry Lucking, Belvoir Peterborough}
There’s no average. Everybody is an individual.
{Mike Campbell, Beloir Falkirk}
Tenants come to Belvoir because they know they’re going to be treated properly and they know that their going to get a professional service. They know that their rights are going to be upheld, that the property they’re going to be renting is going to be of good quality and a reasonable rent.
{Andrew & Rosemary Milican, Belvoir Macclesfield}
Their business is all about relationships.
{Gary Pemberton, Belvoir Warrington}
The relationship with the contractor is as important to me as the team itself.
{Dorian Gonsalves, Chief Executive Officer}
Fundamentally we are a people business. We understand that relationships with landlords and tenants is the foundation of our business. We have relationships with landlords going back fifteen years now.
{Gary Pemberton, Belvoir Warrington}
I’ve been a tenant in the past and also been a landlord. You have an empathy and an understanding of what both the tenant is going through as an experience but also what the landlord is going through as an experience as well.
(Robert Mine, Tenant)
I would recommend Belvoir lettings to somebody else. Strangely I have become brand loyal. It’s not something that you expect to say about a letting agents, but there you go, it’s the fact.
{Dorian Gonsalves, Chief Executive Officer}
The ultimate aim for Belvoir Lettings is that when people come to us for whatever reason we want to make them feel at home.
