Covid 19 – Update on our Procedures and Services
In line with recent Government Guidance regarding the spread of Covid 19, we have put together this page in order for clients to keep up to date with our associated procedures and any changes to our services. As the situation and guidance from Government changes, we will update this page accordingly.
At Belvoir, we take the safety of our clients, tenants, staff and contractors very seriously. As such we are currently taking the following precautions, as in line with Government Guidance;
We are aiming to keep all viewings to under ten minutes;
We are contacting clients and applicants ahead of meeting to check that they are not experiencing any symptoms, nor have they returned from any of the high-risk countries listed on the WHO website;
During face to face appointments, we will not shake hands and we will be observing the Governments social distancing guidelines;
Our team will be following the Governments guidance on hand hygiene, before and after appointments, and throughout the day;
Our offices and any ‘high touch’ items are being cleaned and sanitised regularly;
Keys are being sanitised before and after use by staff members and contractors
In terms of our services, we have, following guidance from Safe Agent and the Government, made the following changes to our usual services.
Property Visits
All routine Property Visits will be postponed until further notice where there is a risk of infection
Viewings
These continue to go ahead as normal, taking into consideration the precautions listed above. Applicants and occupiers will be notified of any viewings as normal, and will have the opportunity to update us if they are self-isolating, as such the viewing will be postponed. We regret that our negotiators will be unable to offer lifts to viewings.
Property Appraisals
These are still being conducted, taking into consideration all precautions listed above. However if you are in self isolation or would simply prefer to use this service without meeting face to face, a live video link appraisal followed by a desktop valuation can be arranged, with one of our team. Please contact the office as normal to arrange this if required.
Maintenance
We will continue to manage maintenance in line with the timescales outlined in the Tenant Handbooks, out of hours emergencies will also continue to be managed as normal until further notice.
Gas Safety Certificates
As a precaution, and in the event that the Government introduces a lock down, we are arranging for any Gas Safety Certificates due between now and Mid-May to be carried out as soon as possible.
Visiting our Offices
We ask everyone to please contact us via telephone or email and to refrain from coming to the offices if possible. Terms of Business for both Sales and Lettings, along with tenancy application forms can be sent and completed electronically.
Tenant Check Ins and Check Outs
Currently carrying on as normal, until further notice.
High Risk Category Clients, Customers and Tenants
Tenants in a ‘High Risk Category’ as per the Governments Guidelines or those self-isolating, please contact us via email to sidcup@belvoir.co.uk to inform us, so that we may update our records.
Rent Payments
Rent payments will be due as normal and for the foreseeable future. If the Government confirms any changes to this and/or any changes to legislation regarding tenancy agreements and rent payments, then we will update this page along with any procedural changes accordingly.
Safe Agent advise that tenants who have any concerns about paying their rent due to a change in their work circumstances, please follow the guidance from the Department of Work and Pensions.
