As a tenant you will ultimately have a contractual relationship with your landlord and not your agent, we at Belvoir Sunderland take our relationship with our tenants seriously and ensure that they are treated courteously. We go to great lengths to ensure that our tenants are made fully aware of their responsibilities and liabilities.
We know that the rent paid by tenants often represents a significant sum of money, and we realise that you as a tenant will have expectations, especially with regard to the state of a property at check-in, the speed of response to maintenance issues etc.
Rest assured, Belvoir Sunderland offers everything that a tenant would fairly expect of a professional agent, and in a number of significant areas, we offer more!
Below are some Frequently Asked Questions to help you on your way to a new home with Belvoir!
How Do I Book A Viewing?
The best way is to call us during office hours, we are a friendly bunch and will be able to act on your requests and answer questions quicker.
The internet can be an easy way for you to search for properties, and you can make enquiries via email through websites such as Zoopla or On the Market or our own website 24 hours a day, 7 days a week.
We will respond to you as soon as possible, so we can talk through your requirements and understand whether a particular property is right for you. Please note if your viewing is booked for a different day, then we will ask you to confirm on the day of the viewing to reconfirm you can still make it and that you have directions.
How Do I Secure A Property?
Although occasionally circumstances dictate a different method, we always ensure everyone is treated fairly and will put your verbal offer to the Landlord with the rental amount, move in date, length of tenancy and bit of info on you and anyone who will be sharing the property.
Once this is verbally agreed, we will ask you to pay the fee to take the property off the market, complete your references giving you peace of mind that, assuming referencing is passed, you will be assured of moving into the property.
Please note: If you change your mind, you could be liable to lose some or all of your money. However, we will always treat you fairly and will try to refund as much of the money as possible, taking out any genuine losses or costs incurred by the landlord or ourselves through your withdrawal. On the other side, you are protected too, as the Landlord would be liable for any costs you incurred if he or she withdrew without good reason and you would get your money back in full.
