Video FAQs

It stops a landlord from dishonestly trying to retain a deposit that’s not right, and it gives them the security to know that we are going to do the honorable thing and provide a fair assessment when they leave.

At the start of the tenancy, you would be required to pay your first month’s rent and a deposit. The deposit is held to cover any damages or dilapidation caused by the tenant beyond fair wear and tear during the tenancy.

Once the deposit is paid by the tenant, it should then be secured by either the landlord or their agent with one of the government-backed schemes, where it will remain protected until the end of the tenancy.

The tenancy agreement will cover numerous clauses to protect both the landlord and the tenant from each other in most cases, and to ensure that everybody understands their roles and responsibilities for the duration of the tenancy.

We would take meter readings at the beginning and end of the tenancy, and we would inform the supplier of the tenant’s departure and the opening reading for their account.

Council tax is paid by the tenant from the date they move in until the end of the tenancy.

The tenant should obtain tenant liability insurance and contents insurance. The landlord will insure the building, but not its contents.

The responsibilities are simply to live in the property, look after it, maintain the rental payments up to date and on time, and handle all other associated bills with the property.

Repairs and damage should be reported to the agent or the landlord as soon as they’re noticed.

A landlord can enter the property, but only with prior arrangement and agreement with the tenant, so notice must be given and agreed upon in advance.

If you know you’re going to be late in paying the rent, the best thing to do is to contact the agent or the landlord in advance to discuss this before the rent day, so that an agreement can be reached.

Once you move out of the property, the landlord or their agent will visit and conduct a check, comparing the current condition with the inventory created at the start of the tenancy.

At the end of the tenancy we hope rent is all up to date, so nothing needs to happen.

Tenant will need to provide proof of their identification.

Fair wear and tear is the descriptive term for the normal usage of a property.

We would consider other properties currently on the market at that time. We justify the fair rent using local market comparables and our expert knowledge.

We have a book of trusted contractors whom we’ve been working with for a long time. For small jobs, we would instruct the most appropriate contractor, while for larger jobs, we carefully select who to engage.

Yes, you do. However, many properties that are rented out with mortgages often have bespoke buy-to-let mortgage products on them.

Inventories are a comprehensive report. One of our team members will attend the property, take hundreds of photographs, and write detailed descriptions of everything.

The council tax on a property is paid by the tenant residing there. The TV license is the responsibility of the tenant living in the property.

We’re afraid we can never know 100 percent when it comes to tenants. We must do background checks and their affordability to rent.

When an offer is accepted, we reach the point where each party is satisfied with paying a certain price.

We would advise that you seek good legal advice, and we recommend using a solicitor to support and guide you through that process.

The first thing to do is to ensure that your affordability has been confirmed. We can support you with this by connecting you with our mortgage advisor.

In terms of how we carry that forward, the relationship we establish during the initial appointment extends throughout the entire journey of end-to-end management. Building a reliable relationship is highly important.

A second viewing, which we would call a purchaser’s viewing, is beneficial to have the owner present as they were during the initial viewings.

It is when you’re legally committed to a purchase in the UK, also the point where money is at risk.

The receipt of money from the buyer’s solicitor confirms that the funds for the transaction have been received, allowing us to provide keys to the new owner.

Depends on your own position, we don’t get involved in tax advice.

We have a clause that enforces payment 14 days after the exchange, ensuring that even if someone goes abroad or disappears, we can still enforce payment.

If you are looking to market your home, why would you not want to have the best possible form of marketing?

The price at which we will launch the property would be based on comparable properties currently selling in the area, as well as the market demand for your type of property at the time.

Taking into account the location, condition, and size of the property, we will advise you on the appropriate price based on the current market conditions.

It’s important to spend some time looking at the property with a degree of objectivity.

Many people choose to do this to find the absolute right property for them and avoid the potentially stressful process of aligning sales and purchases.

We like to work out what’s best for you in terms of viewings.