The Situation
Jackie wanted to sell her ex-rental property, so she contacted Craig on the sales team at Belvoir Estate Agents in Warrington looking for a knowledgeable, honest and reliable Estate Agent who could sell her property as quickly and efficiently as possible.
The Clients Objective
The vendor of this property was looking for a quick and seamless sales transaction of her ex-rental property and was wanting an estate agent who would give great customer service and keep her updated regularly.
Our Solution
Craig explained to the owner that one of our philosophies is all about the customer journey and giving a personal approach every step of the way.
We also explained that the vendor would be put into a WhatsApp group that would have all team members in it, so at any point along the sales process everyone would know what stage the sale of the property was at.
What did it mean to the owners?
It meant that the owner knew exactly what was happening at every stage of the process and felt like she was being informed of every action being taken. This definitely came to light when the original First Time Buyer had to pull out halfway through the purchase due to personal reasons. Craig communicated constantly with Jackie and managed to get the property back up for sale promptly and sold again within a couple of weeks which meant we could keep to the original times scale we had set.