Belvoir was also awarded a Bronze Award for Best Customer Service Agency (Large) in recognition of the outstanding service provided to clients.
The Lettings Agency of the Year Awards, in association with The Sunday Times and the Times, and sponsored by Zoopla, culminated in a glittering awards ceremony at the opulent Lancaster London Hotel on 20th June. The very best agents in the UK attended the awards, where celebrity hosts Katie Piper and Penny Smith revealed who had been judged to be the best of the best.
We at Belvoir are committed to improving the services that we deliver year after year, and so it was also fantastic to win the Bronze Award for Best Customer Service Agency (Large) as we continuously strive to be the best in the industry.
What the judges said about Belvoir…
Customer Service – Bronze Award
“There were many examples of exemplary customer service”
“The judges felt that the team at Belvoir has spent the last 12 months focusing on how they can improve the customer journey. There were many lovely examples of exemplary customer service, which in many instances have led to Belvoir upselling its services. They undertook a let-only service for a landlord, but following a fire at the property, worked with both parties and the landlord now retains them to manage his portfolio as well. Training is stringent and provided across live sessions and online platforms for both franchise owners and employees. The team is encouraged to build a rapport with clients and the dedicated customer service helpline is there to help with any issues. Offices are subject to audits, both expected and unannounced to ensure compliance and standards are up to scratch.”
